To ensure the safe use of your payment card, please protect your card’s sensitive information.

1. Regularly monitor your daily card transactions via your internet banking account, email notifications, or by subscribing to SMS alerts for real-time updates;
2. Keep your card’s sensitive data (such as card number, CVV code, and PIN) confidential and never share it with others;
3. Avoid making transactions using magnetic stripe cards when possible, opt for chip-enabled or contactless options instead;
4. Always enter your PIN by yourself at ATMs or POS terminals and never disclose it to others;
5. When using an ATM, carefully inspect the card reader area for hidden cameras or any suspicious devices that may be used to steal your card information;
6. When shopping online, ensure the website is secured with SSL (look for'https://” in the URL) before entering your card details;
7. Do not open suspicious links or attachments from unknown sources, and never enter your card information on unverified sites;
8. If you change your registered phone number or email address, update your contact details via your nearest branch or through internet banking;

9. If your card is lost or stolen, immediately block it using the following channels:

10.       Call the customer service hotline at 1800-1999 to block your card;
11.       Deactivate your card through Internet Banking;
12.       Visit the nearest branch to you.

Instructions to deactivate your card via Internet banking:

If any unauthorized, suspicious, or doubtful transactions are made with your card, you must immediately contact the bank and request an investigation.