About cards and card transactions
What should I do if I lose my card?
What if I forget my card PIN code?
How do you pay with credit card repayment?
CIPS system
What is CIPS?
What does being a Direct Participant mean?
Will using CIPS reduce fees?
How much cost can I save by using CIPS for yuan transfers?
What kinds of transactions are supported?
Do I need a special account to use CIPS?
How long will my transfer take to reach the recipient?
Is CIPS only for yuan (CNY)?
Which channels can I use to send a CIPS payment online, app, or branch?
How is a transaction via CIPS different from one via SWIFT?
What is the difference between a Direct Participant and an Indirect Participant?
Is CIPS only for sending payments to China?
Will CIPS replace SWIFT?
How is transaction security ensured in CIPS?
Who is eligible to use CIPS?
Is there a limit on transaction amount or number per day?
Do large transactions require prior notification?
What happens if a transaction fails or is reversed?
If a transaction is unsuccessful due to reasons not caused by our bank, will fees be refunded?
What information is required to initiate a CIPS transaction (such as bank codes, SWIFT/BIC, etc.)?
What if the recipient bank is not a Direct Participant?
Are there different conditions or restrictions depending on the type of transaction (trade, investment, services)?
Does the recipient’s country/time-zone affect when the transfer arrives?
Money transfer
Important considerations when making international payments?
In which countries and currencies does your bank process international transfers?
Processing time for international payments?
Related to e-banking services
How to increase your Internet Banking Transaction Limit
Instructions for Using the One-Time Password (OTP)
How to recover your Internet banking username or Password
How to register for Internet Banking?
Security tips
Customer Information Security
General Recommendations for Information Security
Internet Banking Security Recommendations
Payment Card Security Recommendations
Phishing attacks
