About cards and card transactions
What should a customer do if he/she lost his/her card? If you are in Mongolia
If your card is lost or stolen
ATM or cash machine
АТМ withdrawal limit: How much can you withdraw?
Can you deposit cash at to ATM?
New PIN code generation at the ATM?
Fees charged on PIN code change and balance inquiries at ATMs?
Does the ATM charge a fee to withdraw cash?
What should a customer do if the card is swallowed by ATM?
What should a customer do if the cash is not withdrawn from ATM but the account balance was deducted?
How to increase your daily transaction limit for internet banking?
What should a customer do if he/she forgot the internet banking login name and email address?
What is a one-time password (OTP) and in which case to get it?
What should a customer do if he/she forgot the internet banking login password?
How to register for an internet banking service?
How long does an international wire transfer take?
What should a customer consider when making international remittances?
What are the currencies used for international remittances?
Account safety tips