The following channels are available for customers to submit complaints and compliments:
- Phone: 1800-9999 Call center;
- Email: Info@transbank.mn, callcenter@transbank.mn;
- Trans Bank’s official social media accounts: Facebook, Viber, WeChat, WhatsApp
- For the Bank, through the related departments, units and its receptionist
- For the Branch, through the employees and feedback box
- The QR code below;
Once a complaint or compliment has been submitted, the bank will promptly resolve the issue within 24-72 hours.
We are pleased to assist you in extending compliments to any employee or branch regarding the bank’s products and services.
Customer service center:
info@transbank.mnHuman Resource Division:
hr@transbank.mnBranch locations
Frequently asked questions
We will answer your inquiries within 24 hours
We offer you a system that never fails and an internet banking service that can be connected from anywhere. If you want to download the app, please follow the link below.
We offer you a system that never fails and an internet banking service that can be connected from anywhere. If you want to download the app, please follow the link below.
