Dear Customer,

Because your personal information can be exploited to commit online fraud, please protect your privacy and follow the security recommendations below.

1. Use unique usernames: Do not create usernames that are easily guessable (for example, phone numbers, your name, or date of birth). Use a distinct username for each online banking service.

2. Use strong passwords: Avoid common words or easily guessable personal information such as birth dates, phone numbers, or names.

3. Use dedicated passwords: Do not reuse passwords from social media, email, or other websites for online banking; instead, create unique login and transaction passwords for each online banking service.

4. Keep passwords secure: Never share your passwords with others, nor store them in unprotected locations. Change your passwords regularly, and always log out when you finish using internet banking.

5. Verify recipient details: Always confirm the account holder’s name before initiating any transfer via internet banking.

6. Enable two-factor authentication (2FA): Two-factor authentication provides an additional layer of protection beyond your password for account access, loans, transactions, and other services. Do not disclose one-time codes or 4–8‑digit authentication numbers received by SMS or email to anyone.

7. Monitor account activity: Regularly review your account transactions. Enable email and SMS notifications for transactions, and immediately report any suspicious or unauthorized activity to the police and to the Bank.

8. Beware of phishing emails and messages: The Bank will never request your personal information, internet banking username, or password via email or message. Before clicking links or opening attachments received by email, SMS, or other channels, verify the sender’s authenticity and refrain from submitting personal data, usernames, or passwords.

9. Use secure devices: Avoid using public or shared devices and unsecured public Wi‑Fi to access internet banking. Install and maintain reputable antivirus and security software on the devices you use for online banking to ensure a secure online environment.