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Contact us
The following channels are available for customers to submit complaints and compliments:
- Phone: 1800-9999 Call center;
- Email: Info@transbank.mn, callcenter@transbank.mn;
- Trans Bank’s official social media accounts: Facebook, Viber, WeChat, WhatsApp
- For the Bank, through the related departments, units and its receptionist
- For the Branch, through the employees and feedback box
- The QR code below;
Once a complaint or compliment has been submitted, the bank will promptly resolve the issue within 24-72 hours.
We are pleased to assist you in extending compliments to any employee or branch regarding the bank’s products and services.
Categories
Private banking
We are offering Private Banking preferential services tailored for you, under the international standard.
We provide a comprehensive suite of foreign payment and trade finance products to our customers by expanding our effective cooperation with international banks and financial institutions.
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China cooperation
We provide financial services to our customers to help them start business cooperation and expand their relationships in the Republic of China.
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Concierge service
Offering luxury concierge services dictated by your needs and lifestyles.
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Gold trading
Within the framework of cooperation with gold mining entities and individuals, we are working towards providing services of gold purchasing, gold-pledged loans, and working capital loans for gold mining promptly.
In collaboration with Visa International and UnionPay, we have introduced the first high-end Stainless Steel “Billionaire Pure Metal” debit/credit card in Mongolia, featuring a pure metal design and innovative technological solutions.
We are all contributing to the expansion of the strategic partnership between the two countries.
- Credit card repayment invoices will be sent to you via text message or email on the 1st of each month. Customers can pay the estimated amount on the invoice by the 20th of that month via internet banking or at any branch.