TransBank has launched a Customer Information Update Campaign across all its branches with the aim of protecting customers from potential financial risks.
In accordance with applicable laws and regulations, commercial banks are required to update customer information on a regular basis. By updating your information, you will be able to receive uninterrupted and efficient banking services, and protect yourself from potential risks such as third-party fraud, cyberattacks, and other financial crimes.
The Customer Information Update Campaign will run until August 31, 2025. We kindly ask both individual and corporate customers to visit the nearest TransBank branch in person with valid identification documents to update and verify their information.
Customer information to be updated includes:
|
Individual
|
Organization
|
- Contact phone number
- Email address
- Permanent residence address
- Employment information
- Renew documents if expired
|
- Certificate of State Registration of Legal Entity and Charter
- Business activity scope
- Address, phone number, and email address
- Information and ID cards of ultimate beneficial owners and authorized executive officers
- If the business activity requires a special license, the corresponding special license must be provided.
|
If any of the information mentioned above has changed, or even if it has not changed, you are required to update your information at least every 3 to 5 years.
For more details, you can visit any of our branches near you or contact our Customer Service Center at 1800-9999.
Note: Please be advised that electronic references or certificates of identification issued through any online sources (such as E-Mongolia, HUR, etc.) will not be accepted. Bank staff will only accept copies made directly from the original physical documents.
