To ensure the safety of your card and financial information, please follow these important guidelines:
- Monitor Your Transactions: Regularly review your card transactions via Internet Banking. You can also receive real-time alerts through email notifications or by subscribing to our SMS notification service.
- Protect Your Card Information: Never share your card number, CVV code, PIN, or any other sensitive information with anyone.
- Avoid Magnetic Stripe Devices: Whenever possible, use chip-enabled terminals instead of magnetic stripe-based payment devices for better security.
- Secure Your PIN: Always enter your PIN yourself when making transactions at ATMs or POS terminals and never disclose it to others.
- Stay Alert at ATMs: Before using an ATM, inspect the card slot and surrounding areas for hidden cameras or suspicious devices that may be used for skimming.
- Shop Safely Online: Ensure the website is secure by checking for “https://” in the URL before entering your card details.
- Avoid Suspicious Links: Do not click on links or open attachments from unknown sources. Only enter your card details on trusted, verified websites.
- Keep Your Contact Information Updated: If you change your phone number or email address, promptly update your contact details via Internet Banking or by visiting your nearest branch.
- In Case of Card Loss: If your card is lost or stolen, take immediate action through any of the following methods:
ㅤㅤㅤ- Call our 24/7 hotline at 1800-1999 to block your card.
ㅤㅤㅤ- Deactivate your card instantly via Internet Banking.
ㅤㅤㅤ- Visit your nearest bank branch for assistance.
- Report Unauthorized Transactions: If you notice any unauthorized or suspicious transactions, contact the bank immediately for investigation and support.