Category: Financial education

In order to safeguard the personal data of its customers, TransBank adheres to the laws and regulations of Mongolia and implements internationally recognized standards and requirements into its daily operations. The Bank also continuously enhances its services by adopting modern technological solutions and methodologies in a timely manner. However, ensuring information security also requires the active involvement of the customer.

We are pleased to share the following recommendations to help you protect your personal information.

Internet Banking Security Guidelines:

1. If you are required to share personal information, ensure that you fully understand the purpose for which the data will be used, how it will be processed, and what measures are in place to safeguard it;
2. Avoid saving your username and password in your web browser;
3. When using email or social media platforms, activate and regularly use two-factor authentication (2FA) in addition to securing your accounts with strong passwords;
4. If you log into your internet banking account from a device that is not your own, always log out completely after use and avoid saving or registering the device;
5. Do not access your internet banking account using public or untrusted computers or Wi-Fi networks (e.g., internet cafes or public service centers). If access is unavoidable, make sure to log out using the “Logout” button when finished;
6. Before confirming any transaction, double-check that the recipient’s name, account number, and all relevant details are entered correctly;
7. Regularly review and monitor the devices that have access to your internet banking account;
8. Routinely verify your transaction history, including both incoming and outgoing transfers, via your internet banking statement.

Password Security:

1. When creating a password, it is important to use a strong and unique password that is difficult to guess. Avoid reusing the same password across multiple accounts, such as email, social media, and online shopping platforms, as this poses a significant security risk;
2. Make sure your password includes uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable information such as your name, date of birth, or phone number. Additionally, it is important to change your password regularly as part of good security practice;
3. Do not write down or store your password in an unsecured place, and never share or disclose your password to anyone;
4. Avoid entering your password on suspicious websites or links that may appear in emails, messages, or while browsing online;
5. Never share one-time verification codes (OTPs) received via SMS or email with anyone.

Device Security:

1. Register only trusted devices that you regularly use to access Internet Banking. Frequently review the list of logged-in devices and remove any devices that are no longer in use or appear unfamiliar to prevent unauthorized access!
2. Ensure that the operating system, software, and mobile banking application on your smart device are always updated to the latest versions and receive regular security patches!
3. Install and regularly use antivirus and security software to protect your smart devices from viruses, malware, and phishing attacks.
4. Before making any transaction via Internet Banking, always verify that the website URL begins with “https://” and is protected by an SSL security certificate;
5. Avoid altering your device’s built-in security settings. Refrain from performing Jailbreaking or Rooting on your smartphone or any other device, as it may compromise its security!
6. Only use official and trusted applications, and carefully review the permissions requested during installation especially those asking for access to sensitive or personal information!
7. Turn off Bluetooth when not in use. Leaving Bluetooth enabled may expose your device to potential remote access or cyberattacks.

We encourage you to follow these recommendations to improve your information security and help prevent potential risks!

In support of sustainable development and with the aim of mitigating the effects of climate change in Mongolia while protecting and increasing forest and water resources, TransBank has joined the national movement “One Billion Trees” for the fifth consecutive year as part of the annual spring tree planting campaign.

Within the framework of this initiative, which plays a crucial role in addressing climate change and its impacts, TransBank carried out maintenance and watering of trees previously planted in the International Eco Park located in Uliastai. In addition, over 20 new trees were planted during this year’s campaign.

During the event, TransBank was recognized for its consistent and active participation in the “One Billion Trees” national movement, its promotion of tree-planting culture, and its contribution to the expansion of green spaces. In acknowledgment of these efforts, the International Eco Park presented the bank with a certificate of appreciation.

We call on the public to unite in this vital cause of planting trees an invaluable investment in the planet and to ensure their proper care and cultivation, thereby contributing to the preservation of ecological balance.

Phishing is a type of cyber‑attack that uses fraudulent e‑mails, messages, or websites to deceive individuals into disclosing personal information (such as passwords or card numbers).

Example: an e‑mail purporting to be from a bank that requests your password.

When you receive an e‑mail, routinely check for the following suspicious indicators.

Sender (From):

1. Verify whether the message originates from an unknown or suspicious address.
2. Examine the sender’s address for subtle manipulations or typographical errors (for example: @facebok.mn, @mazon.com, @rnongoldank.mn, @transbank.com etc.), or characters swapped to resemble a legitimate domain.

Recipient (To / CC):

1. Note whether you have been included together with many unknown recipients in the TO or CC fields, which may indicate a bulk or fraudulent message.

Subject Line:

1. Be cautious of subject lines that are alarmist, unusually attention‑grabbing, or that appear to be replies to messages you did not send.
2. A subject line that does not correspond to the e‑mail’s content is suspicious.

Message Body:

1. Promises of prizes, rewards, or lottery winnings that seem too good to be true.
2. Messages that create urgency or fear and demand immediate verification of information (e.g., “Your account has been hacked,” “Your access will be suspended”).
3. Attempts to persuade you to click links or open attachments.
4. Requests that pressure you to act within a short timeframe.

Links (URLs):

• Hover your cursor over any link to preview the actual destination before clicking. A link that appears as www.amazon.com may instead redirect to www.xyzabc.net, a suspicious IP address (e.g., 160.154.156.*), or another fraudulent URL.

• Be wary of emails that contain links with no visible anchor text or only a bare URL.

• Pay attention to subtle domain variations intended to deceive (for example: transbank.com, transbankmn.mn, trans-bank.mn); do not assume similarity implies legitimacy.

Dear Customer,

Because your personal information can be exploited to commit online fraud, please protect your privacy and follow the security recommendations below.

1. Use unique usernames: Do not create usernames that are easily guessable (for example, phone numbers, your name, or date of birth). Use a distinct username for each online banking service.

2. Use strong passwords: Avoid common words or easily guessable personal information such as birth dates, phone numbers, or names.

3. Use dedicated passwords: Do not reuse passwords from social media, email, or other websites for online banking; instead, create unique login and transaction passwords for each online banking service.

4. Keep passwords secure: Never share your passwords with others, nor store them in unprotected locations. Change your passwords regularly, and always log out when you finish using internet banking.

5. Verify recipient details: Always confirm the account holder’s name before initiating any transfer via internet banking.

6. Enable two-factor authentication (2FA): Two-factor authentication provides an additional layer of protection beyond your password for account access, loans, transactions, and other services. Do not disclose one-time codes or 4–8‑digit authentication numbers received by SMS or email to anyone.

7. Monitor account activity: Regularly review your account transactions. Enable email and SMS notifications for transactions, and immediately report any suspicious or unauthorized activity to the police and to the Bank.

8. Beware of phishing emails and messages: The Bank will never request your personal information, internet banking username, or password via email or message. Before clicking links or opening attachments received by email, SMS, or other channels, verify the sender’s authenticity and refrain from submitting personal data, usernames, or passwords.

9. Use secure devices: Avoid using public or shared devices and unsecured public Wi‑Fi to access internet banking. Install and maintain reputable antivirus and security software on the devices you use for online banking to ensure a secure online environment.

The “Deposit and Get a Credit Card” campaign for secured credit cards has been announced and will run until June 30, 2025.

Campaign Terms and Conditions:

Gold Visa / Gold UP card 

1. Customers with deposits ranging from MNT 10 million to 50 million who apply for a credit card will receive a Visa or UnionPay Gold card with no annual fee.

2. Customers with deposits ranging from MNT 50 million to 100 million who apply for a credit card will receive a Visa Gold card free of charge, along with complimentary Priority Pass membership.

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Billionaire Visa Gold /Platinum Visa card 

1. Customers with deposits ranging from MNT 100 million to 500 million who apply for a credit card will receive a 50% discount on the enrollment fee for Billionaire Visa Gold or Platinum Visa cards.

2. Customers with deposits exceeding MNT 500 million who apply for a credit card will be fully exempted from the enrollment fee for Billionaire Visa Gold or Platinum Visa cards.

Campaign Requirement: The deposit term must be 12 months or longer.

Advantages of Applying for a Credit Card under this Campaign:

1. Credit limit of up to 80% of the deposit amount;

2. Complimentary 5-year Priority Pass membership;

3. Interest-free period for the first 50 days on POS and E-Commerce purchases.

Billionaire Visa Gold / Platinum Visa Pure Metal Cards:

1. 50% discount on “Vault” membership fees;

2. Access to “Billionaire X” luxury car usage;

3. 10% cashback from “Vault” and 5% cashback at “Alfie” restaurant.

Customers can visit any nearby TransBank branch to apply and receive services.

For detailed information on cards:

1. Click HERE for Billionaire Visa Gold and Platinum Visa cards.
2. Click HERE for Visa and UnionPay cards.

For more information about the campaign, please contact the Customer Service Center at 1800 – 9999.

The TransBank has started using IBAN account numbers starting from 2025.04.01.

Commercial banks operating throughout Mongolia are switching to the IBAN account numbering system in accordance with international standards. This change aims to increase the security, speed and reliability of transactions.

What is an IBAN account number?

The International Bank Account Number (IBAN) is a 20-character account number that includes key details such as the customer’s bank, country, and bank account number. By using the IBAN number, international transactions and payments can be executed securely.

Account number: MN81 0019 009000012345

• MN – Country code
• 81 – Check digit code
• 0019 – Bank identifier code /BIC/
• 009000012345 – Account number

We are providing instructions to our customers on how to successfully make transactions using IBAN numbers through the Internet banking of the TransBank.

Invitation to the Annual General Meeting of Shareholders

Pursuant to Article 59.4 of the Company Law of Mongolia, Articles 60.1 and 60.2 of the same law, Article 31.3.4 of the Banking Law, Articles 11.3, 11.4, and 11.6 of the Charter of TransBank JSC, and based on the minutes of the Board of Directors meeting No. T/25-05 dated March 25, 2025, all shareholders of TransBank JSC are hereby invited to actively participate in the Annual General Meeting of Shareholders.

1. Meeting Venue: Head Office of TransBank JSC, Sukhbaatar District, Shangri-La Office, 15th Floor Conference Room
2. Meeting Time: 14:00
3. Record Date: April 30, 2025
4. Meeting Date: April 30, 2025
5. Meeting Format: In person

Agenda for the Annual General Meeting of Shareholders:

For information:

1. Presentation of the Bank’s operational and financial report for the year 2024;

2. Presentation of the Board of Directors’ activity report for 2024;

3. Presentation of the report on assets written off from relevant funds and assets deducted from the balance sheet.

For consideration and approval:

• Review and approval of the Board of Directors’ conclusions on the independently audited financial statements for 2024;

• Decision on the distribution of dividends from the Bank’s net profit for the year 2024;

• Other matters.

TransBank has successfully implemented the latest version of the Payment Card Industry Data Security Standard (PCI-DSS 4.0.1), issued by the PCI Security Standards Council, within a short timeframe. The bank underwent a formal audit conducted by the internationally accredited certification body, ISOQAR India Private Limited, and has officially received its certification.

By adopting this standard, TransBank has established a secure environment for processing, storing, transmitting, and validating customers’ payment card information. Moreover, the bank has strengthened its information security policies, operational procedures, software systems, and network infrastructure to ensure uninterrupted and reliable operations.

The PCI-DSS standard is a globally recognized security framework widely adopted across the payment card industry. It was developed collaboratively by leading payment networks including American Express, Discover Financial Services, JCB International, Mastercard Worldwide, and Visa International, all members of the PCI Security Standards Council.

TransBank’s implementation of internationally compliant upgrades in its operations to ensure the security of its customers has further strengthened the trust and value it provides to its clients and the financial sector, reaffirming its position as a reliable provider of financial services.

Moving forward, TransBank will continue to rigorously protect customer information at an international standard level and remain committed to delivering responsible and dependable financial services.

Since 2012, the International Financial Cooperation Organization has been implementing the “Global Money Week” campaign across countries worldwide. Mongolia is now celebrating this campaign for the 13th consecutive year.

This year, under the theme “Financial Decisions for Tomorrow’s Success,” the campaign is taking place in 176 countries globally. TransBank is proudly leading the initiative in Mongolia by organizing various informational and educational programs to provide children and youth with financial literacy and guidance under the same theme.