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Contact us

The following channels are available for customers to submit complaints and compliments:

  1. Phone: 1800-9999 Call center;
  2. Email: Info@transbank.mn, callcenter@transbank.mn;
  3. Trans Bank’s official social media accounts: Facebook, Viber, WeChat, WhatsApp
  4. For the Bank, through the related departments, units and its receptionist
  5. For the Branch, through the employees and feedback box
  6. The QR code below;

Once a complaint or compliment has been submitted, the bank will promptly resolve the issue within 24-72 hours.

We are pleased to assist you in extending compliments to any employee or branch regarding the bank’s products and services.