Author: Nasantsatsral B

TransBank has launched a Customer Information Update Campaign across all its branches with the aim of protecting customers from potential financial risks.

In accordance with applicable laws and regulations, commercial banks are required to update customer information on a regular basis. By updating your information, you will be able to receive uninterrupted and efficient banking services, and protect yourself from potential risks such as third-party fraud, cyberattacks, and other financial crimes.

The Customer Information Update Campaign will run until August 31, 2025. We kindly ask both individual and corporate customers to visit the nearest TransBank branch in person with valid identification documents to update and verify their information.

Customer information to be updated includes:

If any of the information mentioned above has changed, or even if it has not changed, you are required to update your information at least every 3 to 5 years.

For more details, you can visit any of our branches near you or contact our Customer Service Center at 1800-9999.

Note: Please be advised that electronic references or certificates of identification issued through any online sources (such as E-Mongolia, HUR, etc.) will not be accepted. Bank staff will only accept copies made directly from the original physical documents.

TransBank, a provider of internationally standardized private banking services, has announced a promotional waiver of all fees for foreign yuan (CNY) remittances until September 30, 2025, as part of its policy to support clients’ foreign trade and business operations.

Under this promotion, regardless of the transaction amount, all fees and charges for yuan foreign transfers will be fully waived, allowing TransBank clients to send yuan payments completely free of charge.

TransBank has established correspondent relationships with 16 internationally reputable banks for foreign payment services, enabling fast and reliable transfers through 33 nostro accounts in 9 different currencies including USD, EUR, CNY, JPY, GBP, RUB, SGD, HKD, and TRY.

Customers can make foreign transactions through TransBank’s nearest branch or via electronic banking channels.

For more detailed information on foreign payment services, please click HERE.

Customer Service Center: 1800 – 9999

Our campaign “Deposit and Get a Credit Card!” offering credit cards backed by time deposits is ongoing until June 30, 2025.

Campaign Details:

Gold Visa / Gold UP card 

1. Customers with a time deposit of MNT 10–50 million are eligible to apply for a Visa Gold or UnionPay Gold credit card with no annual fee;
2. Customers with a time deposit of MNT 50–100 million are eligible to receive a Visa Gold credit card free of charge, along with a complimentary Priority Pass membership.

_______________________________________________________

Billionaire Visa Gold /Platinum Visa card

1. Customers with a time deposit of MNT 100–500 million who apply for a credit card will receive the Billionaire Visa Gold or Platinum Visa card with a 50% discount on the initial fee;
2. Customers with a time deposit of over MNT 500 million who apply for a credit card will receive the Billionaire Visa Gold or Platinum Visa card with a 100% waiver of the initial fee.

By applying for a credit card, you can enjoy the following benefits:

1. Access to a credit limit of up to 80% of your deposit amount;
2. 5-year complimentary Priority Pass membership;
3. Up to 50 days of interest-free purchases on POS and E-Commerce transactions.

Billionaire Visa Gold/Platinum Visa solid metal card

1. 50% discount on Vault membership;
2. Access to “Billionaire X” luxury vehicles;
3. 10% cashback on Vault services and 5% cashback at Alfie restaurant.

You can visit your nearest TransBank branch to access our services.

For more information:

1. Click HERE for detailed information about the Billionaire Visa Gold and Platinum Visa cards.
2. Click HERE for detailed information about Visa and UnionPay cards.

For further inquiries about the campaign, please contact our Customer Service Center at 1800–9999.

In order to safeguard the personal data of its customers, TransBank adheres to the laws and regulations of Mongolia and implements internationally recognized standards and requirements into its daily operations. The Bank also continuously enhances its services by adopting modern technological solutions and methodologies in a timely manner. However, ensuring information security also requires the active involvement of the customer.

We are pleased to share the following recommendations to help you protect your personal information.

Internet Banking Security Guidelines:

1. If you are required to share personal information, ensure that you fully understand the purpose for which the data will be used, how it will be processed, and what measures are in place to safeguard it;
2. Avoid saving your username and password in your web browser;
3. When using email or social media platforms, activate and regularly use two-factor authentication (2FA) in addition to securing your accounts with strong passwords;
4. If you log into your internet banking account from a device that is not your own, always log out completely after use and avoid saving or registering the device;
5. Do not access your internet banking account using public or untrusted computers or Wi-Fi networks (e.g., internet cafes or public service centers). If access is unavoidable, make sure to log out using the “Logout” button when finished;
6. Before confirming any transaction, double-check that the recipient’s name, account number, and all relevant details are entered correctly;
7. Regularly review and monitor the devices that have access to your internet banking account;
8. Routinely verify your transaction history, including both incoming and outgoing transfers, via your internet banking statement.

Password Security:

1. When creating a password, it is important to use a strong and unique password that is difficult to guess. Avoid reusing the same password across multiple accounts, such as email, social media, and online shopping platforms, as this poses a significant security risk;
2. Make sure your password includes uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable information such as your name, date of birth, or phone number. Additionally, it is important to change your password regularly as part of good security practice;
3. Do not write down or store your password in an unsecured place, and never share or disclose your password to anyone;
4. Avoid entering your password on suspicious websites or links that may appear in emails, messages, or while browsing online;
5. Never share one-time verification codes (OTPs) received via SMS or email with anyone.

Device Security:

1. Register only trusted devices that you regularly use to access Internet Banking. Frequently review the list of logged-in devices and remove any devices that are no longer in use or appear unfamiliar to prevent unauthorized access!
2. Ensure that the operating system, software, and mobile banking application on your smart device are always updated to the latest versions and receive regular security patches!
3. Install and regularly use antivirus and security software to protect your smart devices from viruses, malware, and phishing attacks.
4. Before making any transaction via Internet Banking, always verify that the website URL begins with “https://” and is protected by an SSL security certificate;
5. Avoid altering your device’s built-in security settings. Refrain from performing Jailbreaking or Rooting on your smartphone or any other device, as it may compromise its security!
6. Only use official and trusted applications, and carefully review the permissions requested during installation especially those asking for access to sensitive or personal information!
7. Turn off Bluetooth when not in use. Leaving Bluetooth enabled may expose your device to potential remote access or cyberattacks.

We encourage you to follow these recommendations to improve your information security and help prevent potential risks!