Author: Nasantsatsral B

Customer information security involves protecting your account data including your Internet Banking username, password, card number, PIN, and CVV from unauthorized access.

TransBank ensures information security through internationally recognized standards and practices, including:

1. A professional team specializing in information security and IT;
2. Policies that meet legal and regulatory requirements;
3. Compliance with international standards and best practices;
4. Regular audits by certified international organizations;
5. A robust IT infrastructure that meets global standards.

To protect your accounts and prevent unauthorized access, please follow these important recommendations:

1. : Never share your internet banking username, password, card PIN, or one-time password (OTP) with anyone;
2. Be cautious of fraudulent calls or emails: TransBank will never ask you to provide account or personal information or transfer money to a specific account over the phone or by email. If such a request occurs, immediately report it to us at 1800-9999;
3. Protect your devices by installing and updating antivirus software;
4. Avoid registering on unreliable websites or providing your email or phone number on suspicious platforms;
5. Use public devices cautiously – never save your credentials and always log out after use;
6. Phishing attempts using look-alike websites or email addresses are common. Always check and verify the authenticity of the website or sender before entering any personal or financial information;
7. Before clicking links or opening attachments in emails, ensure they are from a trusted source. Never open spam or suspicious emails;
8. Be cautious if you receive emails or messages claiming lottery winnings, inheritance, requests for help, or foreign project loan offers. These are often phishing or cyber fraud attempts. Delete such messages immediately.

As use of internet banking increases, related risks also rise. To protect yourself, please follow the recommendations below:

1. Do not disclose your internet banking username or password to anyone;
2. When changing your internet banking password, use a mix of uppercase and lowercase letters, numbers and special characters, and avoid easily guessable information;
3. Change your internet banking password periodically;
4. Do not reuse the same password for internet banking that you use for other services;
5. Never share one‑time passwords (OTPs) sent to your registered phone number or email with anyone;
6. TransBank will never ask for your internet banking password by email or message — do not respond to such requests and report them to the bank immediately;
7. Regularly review your account statements and immediately contact the bank if you notice any suspicious transactions;
8. Be cautious of posts from seemingly well‑known people urging you to transfer money or provide account details — these may be fraud attempts;
9. Be suspicious of emails or messages claiming you have won a prize, inherited money, or need to help someone, or offering foreign project loan opportunities — these are common phishing or fraud schemes; delete them immediately;
10. Avoid accessing internet banking from public computers or shared devices. If you must use a public device (for example, at an internet café), disable any “remember username/password” prompts, ensure you log out after use, and clear the browsing/history and any stored credentials.

To ensure the safety of your card and financial information, please follow these important guidelines:

1. Monitor Your Transactions: Regularly review your card transactions via Internet Banking. You can also receive real-time alerts through email notifications or by subscribing to our SMS notification service.
2. Protect Your Card Information: Never share your card number, CVV code, PIN, or any other sensitive information with anyone.
3. Avoid Magnetic Stripe Devices: Whenever possible, use chip-enabled terminals instead of magnetic stripe-based payment devices for better security.
4. Secure Your PIN: Always enter your PIN yourself when making transactions at ATMs or POS terminals and never disclose it to others.
5. Stay Alert at ATMs: Before using an ATM, inspect the card slot and surrounding areas for hidden cameras or suspicious devices that may be used for skimming.
6. Shop Safely Online: Ensure the website is secure by checking for “https://” in the URL before entering your card details.
7. Avoid Suspicious Links: Do not click on links or open attachments from unknown sources. Only enter your card details on trusted, verified websites.
8. Keep Your Contact Information Updated: If you change your phone number or email address, promptly update your contact details via Internet Banking or by visiting your nearest branch.
9. In Case of Card Loss: If your card is lost or stolen, take immediate action through any of the following methods:

ㅤㅤㅤ- Call our 24/7 hotline at 1800-1999 to block your card.

ㅤㅤㅤ- Deactivate your card instantly via Internet Banking.

ㅤㅤㅤ- Visit your nearest bank branch for assistance.

1. Report Unauthorized Transactions: If you notice any unauthorized or suspicious transactions, contact the bank immediately for investigation and support.

Phishing is a type of cyber attack where fraudulent emails are sent from fake addresses to steal a person’s sensitive information (such as usernames, passwords, or PINs).

An attacker (a “phisher”) impersonates trusted channels—email, phone, messenger apps, SMS, or other communication platforms—to trick users into revealing their account and personal information. Phishers may use stolen information to carry out further attacks, cause financial loss, or inflict emotional harm.

Common characteristics of fraudulent (phishing) emails include:

1. The message contains logical errors, awkward phrasing, or spelling and grammar mistakes;
2. The sender’s address is unclear or closely imitate that of a person or organization you know;
3. The email requests personal or financial information;
4. The email urges you to change your password or secret code—such messages are often phishing attempts;
5. The email warns that your password has been changed or that payment/account details have been altered;
6. The message claims you have won a large sum of money, an inheritance, or a prize;
7. Phishing is often carried out using fake websites with look‑alike or spoofed domain names that imitate legitimate sites.