Author: Nasantsatsral B

International wire transfers take approximately 1 to 3 business days.

Detailed information about the beneficiary name, account number, full address, beneficiary bank’s swift code, name, address, and remittance purpose must be filled in accurately and legibly.

We offer international remittances services in all major currencies including USD, GBP, RUB, JPY, CNY, EUR, HKD, and SGD.

For an individual:

Please visit any of the TransBank branch with your ID card or please send your request to info@transbank.mn from your registered email address.

For a legal entity:

Please visit any of the TransBank branch with an official letter  request or please send your request to info@transbank.mn from the legal entity’s registered email address.

In this case, you can visit the branch with your ID or by calling our Customer Service Center at 7716-9999 for your login name

А one-time password is used when accessing from new devices as well as transactions above MNT 3.0 million., you can receive it through the email, SMS, and/or OTP application. Please note that a one-time password is valid for  2 minutes!

You can reset your password by calling the Customer Service Center at 7716-9999. You can also reset your password by going to the “Password Recovery” section of the Transbank application and entering your You may also reset your password by visiting any of our branches with your ID card.

For an individual:

• You may open our internet banking service at any of TransBank branch with your ID card.

For a legal entity:

• We request an official letter signed by an authorized signature and copy of ID card.

You can withdraw up to MNT 3.0 million through ATMs.

Cash deposit is not available at ATM.

You can change your current PIN code at any ATM of Trade and Development Bank.

You may change the card PIN code as well as get an E-PIN code at any ATMs of Trade and Development Bank with the charge of MNT 100.

There is no fee charged for a balance inquiry. /only if you request a printed statement, the fee of MNT 100 is charged/.

There is no fee if you withdraw an amount greater than MNT 100,000 from the banks’ ATMs.

A fee of MNT 300 will be charged for cash withdrawals from Trade and Development Bank, Chinggis Khaan Bank, Bogd Bank, Arig Bank, and National Investment Bank.

A fee of MNT 500 will be charged for cash withdrawals from other banks’ ATMs.

Once your card is swallowed, please contact our Customer Service Center at 7716-9999 to provide the ATM’s location and bank. , The card can be returned within 7-14 days.

Please visit any of our branches to fill out the “Transaction Dispute Form” to resolve the issue.