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Contact us
The following channels are available for customers to submit complaints and compliments:
- Phone: 1800-9999 Call center;
- Email: Info@transbank.mn, callcenter@transbank.mn;
- Trans Bank’s official social media accounts: Facebook, Viber, WeChat, WhatsApp
- For the Bank, through the related departments, units and its receptionist
- For the Branch, through the employees and feedback box
- The QR code below;
Once a complaint or compliment has been submitted, the bank will promptly resolve the issue within 24-72 hours.
We are pleased to assist you in extending compliments to any employee or branch regarding the bank’s products and services.
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Private banking
We are offering Private Banking preferential services tailored for you, under the international standard.
We provide a comprehensive suite of foreign payment and trade finance products to our customers by expanding our effective cooperation with international banks and financial institutions.
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China cooperation
We provide financial services to our customers to help them start business cooperation and expand their relationships in the Republic of China.
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Concierge service
Offering luxury concierge services dictated by your needs and lifestyles.
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Gold trading
Within the framework of cooperation with gold mining entities and individuals, we are working towards providing services of gold purchasing, gold-pledged loans, and working capital loans for gold mining promptly.
In collaboration with Visa International and UnionPay, we have introduced the first high-end Stainless Steel “Billionaire Pure Metal” debit/credit card in Mongolia, featuring a pure metal design and innovative technological solutions.
We are all contributing to the expansion of the strategic partnership between the two countries.
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Introduction
Our bank’s China Cooperation Department, a specialized department, is successfully operating to provide mutually beneficial financial services to our southern neighbor, China, to initiate business cooperation, expand relations, and reach a new stage of growth.
Dear customers, with the China Cooperation Department, you can cooperate in the following areas. These include:
- Providing banking products and services in the native language to enterprises and citizens with Chinese investment in Mongolia;
- Establishing relationships and initiating cooperation with enterprises and citizens of China;
- Attracting investment from large enterprises and citizens of China;
- Providing banking products and services to domestic organizations engaged in foreign trade and cooperation with China and initiating advanced cooperation.