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What should a customer do if the card is swallowed by ATM?

Once your card is swallowed, please contact our Customer Service Center at 7716-9999 to provide the ATM’s location and bank. , The card can be returned within 7-14 days.

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What should a customer do if the cash is not withdrawn from ATM but the account balance was deducted?

Please visit any of our branches to fill out the “Transaction Dispute Form” to resolve the issue.

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Bank's history and highlights

2023.1

Enerelt Batbold appointed as CEO of TransBank.