Customers may use a One-Time Password (OTP) in the following situations:
- When accessing Internet Banking from a new device.
- When the username or password has been forgotten.
- As an additional security measure to verify high-value transactions and mitigate potential risks.
If you forget your username or password, the OTP can be delivered to your registered email address or via SMS.
Please note: The OTP consists of 6 digits and is valid for 2 minutes.