To protect your accounts and prevent unauthorized access, please follow these important recommendations:
- : Never share your internet banking username, password, card PIN, or one-time password (OTP) with anyone;
- Be cautious of fraudulent calls or emails: TransBank will never ask you to provide account or personal information or transfer money to a specific account over the phone or by email. If such a request occurs, immediately report it to us at 1800-9999;
- Protect your devices by installing and updating antivirus software;
- Avoid registering on unreliable websites or providing your email or phone number on suspicious platforms;
- Use public devices cautiously – never save your credentials and always log out after use;
- Phishing attempts using look-alike websites or email addresses are common. Always check and verify the authenticity of the website or sender before entering any personal or financial information;
- Before clicking links or opening attachments in emails, ensure they are from a trusted source. Never open spam or suspicious emails;
- Be cautious if you receive emails or messages claiming lottery winnings, inheritance, requests for help, or foreign project loan offers. These are often phishing or cyber fraud attempts. Delete such messages immediately.