As use of internet banking increases, related risks also rise. To protect yourself, please follow the recommendations below:
- Do not disclose your internet banking username or password to anyone;
- When changing your internet banking password, use a mix of uppercase and lowercase letters, numbers and special characters, and avoid easily guessable information;
- Change your internet banking password periodically;
- Do not reuse the same password for internet banking that you use for other services;
- Never share one‑time passwords (OTPs) sent to your registered phone number or email with anyone;
- TransBank will never ask for your internet banking password by email or message — do not respond to such requests and report them to the bank immediately;
- Regularly review your account statements and immediately contact the bank if you notice any suspicious transactions;
- Be cautious of posts from seemingly well‑known people urging you to transfer money or provide account details — these may be fraud attempts;
- Be suspicious of emails or messages claiming you have won a prize, inherited money, or need to help someone, or offering foreign project loan opportunities — these are common phishing or fraud schemes; delete them immediately;
- Avoid accessing internet banking from public computers or shared devices. If you must use a public device (for example, at an internet café), disable any “remember username/password” prompts, ensure you log out after use, and clear the browsing/history and any stored credentials.